One of KCIC’s core services is Custom Solutions. As part of this service, we develop custom warranty management systems for our clients, including migrating data from legacy systems, developing web-enabled applications for claim entry and review, providing executive reporting, and forecasting future liabilities. You can download our case study here.
In early March, I went to the 2018 Warranty Chain Management Conference in San Diego along with KCIC team member Robert Parrish, Senior Consultant. It was our first time attending the meeting, and our goal was to broaden our understanding of the warranty servicing space and introduce KCIC to companies that face challenges related to managing warranty claims.
Throughout the two days of the conference, industry professionals presented on warranty analytics, improving and enhancing the customer experience, identification of warranty fraud, and general industry trends. We especially enjoyed the presentations on analytics and how the industry is transforming from one that simply accepts basic reporting that describes the past into one that needs robust warranty analytics to help predict future trends and costs. A successful warranty application with robust analytics demands thoughtful collaboration with the client to identify what data must be captured so that all stakeholders, from the marketing team to the finance and legal departments, have access to the metrics necessary to make sound business decisions.
Stay tuned for more in our warranty blog series. We will dive deeper into:
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Managing product liabilities often means breaking complex scenarios into smaller components that can be easily understood by all parties. That’s precisely what Nancy Gutzler excels at doing.Learn More About Nancy